Try entering the URL in your browser's address bar and hit the ENTER key. Before continuing, please triple check and then check again that both connection information are exactly the same.Ĭreate a small text file called text.txt on your local machine with this text in it: TEST After connecting to your site with Filezilla, upload that text file to the site's root. If you connect using a different account in each one of them you will never get to the bottom of it.
#1and1 ftp filezilla password
First make sure that you are using the same hostname, username, password and connection method (FTP, SFTP or FTPS) in both Akeeba Backup and FileZilla. I am certain that either the directory is wrong, or the URL to your site does not correspond to that directory. I am sure that you are doing something wrong. Yes, I get a lot of posts in this ticket system and replying to them at 1 a.m. I guess I will just continue with the old way (kickstart method).
#1and1 ftp filezilla pro
If it weren't for the fact that I've used the free version so many times (all 100% successfully), I probably would request a refund on the pro version I just bought due to the fact that I've tried to use the site transfer wizard (one of two reasons why I decided to buy the pro version) on three seperate sites and have yet to be successfull (each with different error messages). I love Akeeba Backup, it's one of my most used, and beloved Joomla add-ons. But if I do it that way, then I guess there is really no reason to have bought the pro version, which I just did a few days ago!? Your final suggestion is to simply make a backup and upload it to the server and use the kickstart method (which I've done no less than 30 times this year alone). I added the two additional folders which you see in the screen shot for other reasons-I have other uses for them. If a step was not necessary, I would have not put it in the documentation." (I did follow the ins to the letter and documented it in my first post)īut now I must say that I don't appreciate your last response. "Please follow the instructions in the documentation to the letter and you can not go wrong. I brushed it off in your first response, when you wrote:
I am not as knowledgable as you are (if I were I probably wouldn't need to submit a support request!) but I would appreciate some empathy. I can understand, and respect, that you probably get a lot of head-smacking post on this forum and find it fustrating to have to support users who aren't as knowledgable as you are. Could you tell me which one is the one i'm supposed to enter in this field?Īgain thanks for the quick response. In my hosting control panel they list a document root (/homepages/41/d413399492/htdocs/.) and I wasn't sure if this was what was supposed to go there. In the instructions it says to go with what path you see using Filezilla (all i see is: / ). I've read the instructions but am still unsure as to what is supposed to go in the "FTP/FTPS/SFTP directory to the remote site's root" field. Your FTP/FTPS/SFTP directory is not defined correctly. Trying to use site transfer wizard and am getting the following message:
If the file is over 2Mb, please upload it on your server and post a link to it.
#1and1 ftp filezilla zip file
Have I read the documentation before posting (which pages?)? YesĮXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. Have I searched the tickets before posting? Yes Have I read the related troubleshooter articles above before posting (which pages?)? Yes
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